Trading Terms & Conditions

Minimum orders:

There is a minimum value of $400 for Trade Fair Orders and New Customers placing orders for the first time (excluding GST & Freight). Existing customers wishing to place a ‘top-up’ order can place orders for lesser amounts if required. Products also have their own minimums. These values & quantities may be changed at any time at the discretion of Lisa Pollock – Art from the Heart.



All pro-forma orders must be pre-paid by credit card or direct deposit before fulfilment & no later than 10 days after the issue date. Once paid for, changes to orders cannot be guaranteed & cancellations are not accepted. We do not store your credit card number on our system & in cases where your payment for an order fails for reasons including but not limited to insufficient card credit, we do not warrant that stock will be held until an alternate payment method is available or the original payment method made to function.


Accounts are not available until the first pro-forma invoice has been finalised & at the discretion of Lisa Pollock after credit checks have been satisfied. Lisa Pollock – Art from the Heart reserves the right to cancel 30 day accounts at any time should a client customer not fulfil the terms of their account. 30 day accounts are payable 30 days from month end.  Lisa Pollock reserves the right to hold or stop supply to customers who fail to meet the terms of their account, & referral to a debt collection agency will be made should customers fail to make payment after ongoing attempts are made from Lisa Pollock administrators to retrieve outstanding funds.


Upon completion of your order, we will supply a Tax Invoice to you in the form of an email. Please ensure that the email address you have provided us is correct. Pro-forma invoices are to be paid before stock is dispatched & 30 day account invoices are to be paid strictly 30 days from month end.


Goods & Services tax of 10% is applicable to all products & services provided by Lisa Pollock – Art from the Heart.


Lisa Pollock – Art from the Heart distributes a wide range of gift & home wares products, therefore we are not able to guarantee exclusivity to stores on the basis of territory or for other reasons. Orders may not be returned for reasons of non-exclusivity.


Lisa Pollock – Art from the Heart shall be entitled to cancel an order, cancel credit or withhold delivery of goods ordered if:

a)     The customer is in default of payment for any goods after the terms of their account has expired

b)      The customer is in breach of the Lisa Pollock – Art from the Heart trading terms

c)      A Pro-forma invoice has not been paid within 10 days of issue

d)     The client customer has diminished the brand integrity of the Lisa Pollock brand by selling Lisa Pollock products in unauthorised outlets/venues

Approved retail outlets:

You are only authorized to sell through the retail outlet(s) approved by Lisa Pollock – Art from the Heart. Permission must be sought to sell the goods at other outlets including any new shops or online stores. Our products must not be sold through, Facebook, third party websites, home shopping or markets; selling through unauthorised outlets will result in the closure of your account.

Credit/replacement policy:

In the case of purchase of a product from Lisa Pollock – Art from the Heart which satisfies one or more of the following cases we will gladly arrange a credit or replacement of the product:

  • The product proves faulty within 14 days of receiving the product
  • The product received is not the product ordered
  • The product has been damaged in transit

Please contact us immediately if any of the above occurs to arrange a credit or replacement. Missing or damaged items must be declared within 7 days of receipt. Products returned without prior notice will be rejected. Please ensure that products being returned are safely packed in their original packaging if possible & notify us to arrange collection through our freight company.

Back orders:

Backorders of less than $75 + GST will automatically be deleted & not supplied unless additional items are included

Stock availability:

Lisa Pollock is committed to providing outstanding customer service and high quality products. All products listed in our catalogue are in stock and available at the time of printing. Some stock may sell out thereafter so may not be marked as such.

Products & colour disclaimer:

All products listed in our catalogue are described to the best of our abilities and using the information available to us at the time of printing. Care is taken to ensure that this information is correct, but we cannot eliminate the possibility of:

  • Human error in entry of information
  • Incorrect information provided to us by suppliers

We reserve the right to change any information including but not limited to pricing, specifications, descriptions, or product names without notice. While all care is taken in the manufacture of our products we will not be held liable for slight colour variance in printed artwork reproductions. For technical reasons connected with reproduction & media limitations the colours shown in our catalogue may not be exact in representation to the actual product.


Goods are sent from our warehouse in Queensland. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will provide you with a full refund. Orders are shipped via Direct Freight & shipping rates are based on your state with a minimum fee of $15. During our TRADE FAIR PERIODS of February, July & August please allow 2-4 weeks post Fair for shipping of your order where stock is available. Dates of dispatch are subject to change & may be delayed due to late shipment from our suppliers. Notice is given where possible in the event of any delays.

Refusal to supply policy:

Per the standards set out by the ACCC, Lisa Pollock – Art from the Heart reserves the right to choose which client business is supplied.

In the event that Lisa Pollock – Art from the Heart refuses to supply your store, one or more of the following reasons will apply:

  • On the basis of the reliability of your business
  • The presentation of goods & representation of products is not in line with the brand profile
  • It may be too costly or inconvenient to sell to everyone who asks

If Lisa Pollock – Art from the Heart decides not to supply a client business the client business will have to seek alternative suppliers.

Freight charges

Freight is charged as a percentage of your total sales order before GST & varies from State to State. South East Qld (Brisbane, Gold Coast, Sunshine Coast & Tweed Heads) 5%: NSW & VIC 8%: North Qld from Sunshine Coast to Rockhampton 8%: Nth of Rockhampton to Cairns 10%: SA Adelaide region 10%: WA Perth region 15%: Please note distant, regional or isolated areas may be charged at a higher rate & will be referred to the freight company for individual quotes.

If you have any queries or require clarification on our trading terms & conditions please contact our office on 07 5576 2369

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